Returns & Exchanges

Due to the perishable nature of our freezer meals, we are unable to accept physical returns once the food has left our temperature-controlled facility. If you experience an issue with your order, please contact our support team within 48 hours of delivery for a resolution.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please check your meal prep bags to ensure all items are present and that the safety seals are intact and meals remain frozen.

• 2.
  Document Any Issues

  If you notice damage or a missing item, take clear photos of the packaging and the contents to help our team process your claim efficiently.

• 3.
  Contact Support

  Email our customer service team with your order number and photos; we will review your request for a refund or credit within 24 business hours.

• 4.
  Proper Disposal

  If a replacement or credit is issued for a damaged item, please dispose of the product according to local food safety guidelines rather than returning it to us.